Storm Triage

Status:

Live

Project Reference Number:

NPG_NIA_047

STRATEGY THEME:

Data and digitalisation

START DATE:

END DATE:

Dec 2023Mar 2025

Project summary

Funding Licensee(s):

NPg - Northern Powergrid (Northeast) Limited

Funding mechanism:

NIA_RIIO-2

Technology:

Condition Monitoring
Fault Management
Health and Safety
LV & 11kV Networks
Maintenance & Inspections
Overhead Lines
Resilience
Substations
System Security
Transformers

Expenditure:

£490,000

Third Party Collaborators:

Juice Immersive Ltd

Summary

Learnings

Documents

Maintaining communications with customers and operations staff, particularly during major incidents, can be difficult and can overwhelm systems. Storm Triage seeks to provide an additional IT enabled communications option to speed up responses reducing restoration times and contributing to reducing the impact of major outages on vulnerable customers. Improved response will also prevent customers becoming vulnerable.

Benefits

The customer benefits of the Storm Triage innovation project include.

· The development and creation of a dedicated network damage data capture tool and channel that can significantly improve the storm response and prioritisation processes at Northern Powergrid and other DNOs/ DSOs in the future, translating into more customers being back on supply more quickly.

· The data generated through Storm Triage will provide highly enriched damage assessment which will translate into more accurate ETRs for customers impacted during storms.

· Storm Triage will establish a more robust communication channel between NPg Front Runners in the field and in real time, and their Coordinators back at base, ensuring that vital network damage information and visual assessment is in front of the expert decision makers who need it in a more timely and accurate fashion, where previously it may not have existed at all, which will lead to NPg becoming less reliant on proactive customers ringing in their outages and clogging other systems including Customer Services telephone lines.

· The potential future benefit of a customer-facing version of the Storm Triage application empowering specifically selected and sufficiently trained members of the public to safely capture their own network damage scene reports and submit to NPg to contribute to the storm response effort, increasing their sense of equity in their energy supply and belonging within the NPg community.

View Project as PDF

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Title

Date modified

Document type

NPG_NIA_047 Annual Progress Report (1) 2024-07-23 6_08 (33.7 KB) 2024-07-23

2024-07-23

pdf

NPG_NIA_047 Annual Progress Report 2024-07-23 4_33 (33.7 KB) 2024-07-23

2024-07-23

pdf

NIA Project Registration and PEA Document 2024-01-06 12_15 (66.7 KB) 2024-01-06

2024-01-06

pdf

Customer Impact Assessment Dashboard Storm Triage.pdf (468.4 KB) 2023-12-22

2023-12-22

pdf

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About

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Network Innovation

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Innovation Events

Storm Triage

Project summary

Benefits

Learnings

Outcomes

Lessons Learnt

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