The process for new connections is overly reliant on manual interventions for engagement, leading to prolonged delays and inefficiencies. Customers face wait times for preliminary phases, connection details, and programmes due to the lack of a system for indicative views of the network they are looking to connect to.

ICE will integrate accurate estimation of substation capacity, new connections costs and timelines, and a route planner that identifies optimal solutions. Creating the ability for SPT to have clearly identifiable guidance on the best solution at the earliest stage in the connections process. This enables a holistic view of SPT’s network area and assists transmission operators and developers to have a greater understanding of where would be most beneficial for all parties for a new connection.

Benefits

Potential to deliver a net benefit to consumers

Staff time savings: Reduction in time spent by staff in System Design, Engineering Design, Project Development and Commercial teams.

High customer satisfaction score: Maintain (at a score of 9) or increase Ofgem’s Quality of Connection Survey score in Moments that Matter 1 (MTM1) due to key information being readily available and no wait time required. More informed decision making at project outset: Enhanced ability for faster selection of the most suitable connection points and routes. Ultimately improving planning for the future of the system.

Project Developer: Better understanding of new connection projects: Greater awareness of potential connection points, costs, programme timelines, and routing options, leading to more effective project planning.

Greater ability to assess connection options: Increased likelihood of selecting the “optimal” option from the outset for the developer and manage expectations on the reality of one site in comparison to another. Allowing the developer to have an earlier ability to view the potential “best” location for their needs.

Early environmental consideration: Addressing environmental impact earlier in the route planning process leads to better outcomes and may ultimately save time. Otherwise, issues may only become apparent after consultation with stakeholders